Swim School FAQs

Our team answers the most frequently asked questions from our clients. Don’t see the answer you’re looking for? Contact us, we’re happy to help!

How and when can I register?

At Davina’s Swim House we have year-round registration open. You can plan your swim time throughout the whole year or for any of our different sessions: Summer, Fall, Winter & Spring.

In Summer, we provide different options for parents to meet their Summer schedule: once a week, twice a week, or intensives. 

Although you register in advance, don’t worry, you will not be charged at the time of registration, payment will be charged from the credit card on file closer to the session’s start date. 

Registration is made directly on our website. If you need help give us a call, our team will be happy to help!

Can I register after the session has already started?

Definitely!  We will pro-rate your fee and only charge you for the remaining lessons.

Do you cancel lessons for bad weather?

Rain, sleet, or snow we are usually open. If we were to ever cancel our lessons, we will always e-mail you, post on Facebook and Instagram with updates and instructions.

How old does my child need to be to start lessons

Children may start as young as 4 months in our Love to Bubble program.  Children 2 years of age, can start swimming without a caregiver in the water with them in our Foundations: Love to Splash program.

Can I request a teacher?

You may request a teacher but due to instructor schedules, we cannot guarantee a particular instructor.  All of our staff are qualified instructors who hold an Instructor certification and are also lifeguard certified.  They have gone through extensive training sessions on how to teach the Davina’s Swim House program.

Does my child need to wear a swim diaper?

Any swimmer 2 years of age or under, or who is not fully potty trained is REQUIRED to wear a 2-layered swim diaper with a snug fit around the legs and waist. The first layer can be any reusable or disposable swim diaper. The second layer, which goes over the first one, must be a reusable, neoprene swim diaper, such as a Happy Nappy Swim Diaper which can be bought at the Front Desk at our Marlee & Carluke locations. 

Can I sit on the deck to watch?

According to health & safety regulations: “Spectators are forbidden from walking upon the deck within 1.80 meters of the edge of the pool”, which means the viewing area on deck might be limited or not possible at all.

Please see below for specifications on each location:

Marlee:  Limited designated viewing area, as well as a closed-circuit live feed of the lessons in the main entrance.

Carluke:  No on-deck viewing. We do however have a temperature-controlled, designated viewing area with a glass wall to watch lessons

Jarvis:  Limited designated viewing area.

Fern: Limited designated viewing area.

What if I miss a lesson?

DSH does not offer make-up lessons. There will be no credits or refunds for missed classes by participants.

My swimmer or I are not feeling well

To ensure DSH maintains a healthy environment for swimmers and staff, we request you or your swimmer do not attend programs if demonstrating signs of illness (fever, cough or any other COVID symptoms). DSH will follow all guidelines and recommendations from the Ontario Ministry of Health. If you are demonstrating the signs of illness, Davina’s Swim House reserves the right to ask you to leave the premises.

Will my child earn a level every session?

Every swimmer learns at a different pace. Sessions vary in length and as swimmers progress through levels, more skills, strokes, and content are introduced.  Every session we will continue to practice the necessary skills to progress to the next swimming badge.

What do we need to know for the change rooms?

Carluke, Marlee and Jarvis:  We have family change rooms with individual change stalls to choose from.  Bathing attire must be worn in showers and open areas.  No nudity, please.

TDSB pools:  We have gender-specific change rooms. Children ages 7 and above must use their gender-specific change room exclusively. Adults must follow the same protocol. Children 7 and under may enter the change room of their guardian’s gender, regardless of their own.

We strive for cleanliness in our change rooms and on deck.  Therefore, no food or glass containers are not permitted in change rooms or on deck for safety and to assist in keeping things clean for our swimmers.

Change stalls and showers work on a first-come, first-serve basis. They may not be reserved.

No belongings may be left unattended in changing stalls, or staff may remove them.

We are not responsible for lost or stolen articles in our facilities or parking lots. Any belongings left at any of our facilities will be placed in the lost & found bin for 1 week before being disposed of.

During the cooler months, coat hooks will be available for you to hang your jackets in our lobby areas.

Can I wear my shoes on the deck?

No outdoor shoes please!  For everyone’s health and safety there are no outdoor shoes permitted in our change room areas or on the pool deck. We ask that you bring indoor shoes such as crocks and/or sandals to wear instead.

Strollers – Similar to outdoor shoes, please leave your stroller in the lobby.

Referral Program

We want to say thank you for recommending us to you friends and family!

As a current or past family, introduce a new family to us and you will receive a $50 credit*.

There is no limit to the number of credits you can receive!  Don’t forget to tell your friend to mention your name when they register in person or on the phone or add your name to “How did you hear about us” when creating their online account and we will add the credit to your account to be used towards future swim lessons.

*Each new family referred results in a $50 electronic credit toward future programs. Credits do not expire, are non-transferable and carry no cash value. Referred families must mention who referred them at the time of registration.

What is your cancellation policy?
  • Families who wish to cancel their enrollment prior to the program’s first lesson, can do so and receive a refund.
  • Students who withdraw after the first lesson are eligible for a monetary credit for the lessons remaining in their account to be used anytime in the future by any family member.
  • Credits are non-refundable. They can be transferred between DSH accounts.
  • No Refunds will be issued after the first lesson.
  • An administration fee of $25 will be charged on any refund back to a debit or credit card.
  •  In the event of a closure initiated by Davina’s Swim House or Governmental agencies, Davina’s Swim House reserves the right to extend the session or apply a credit to the swimmer’s account. No refunds will be given.
Is there a place to park my stroller?

Each location has limited space for stroller-parking in the viewing areas. Strollers are not permitted in the change rooms or on deck.

Does my swimmer need goggles?

Swimmers are welcome to bring their own goggles,  or they can purchase them at our Front Desk.

Masks that seal the nose are not permitted (scuba masks.)

Does my swimmer need to wait 1 hour after eating before their lesson?

Although this is a myth, swimmers should not eat a large meal before swimming to avoid an upset tummy. Save the big meals for after swim lessons, and maybe have a little snack before the class starts.

Can I take pictures of my child during swim lessons?

Definitely! We know how important pictures & videos are to create memories and record your little swimmer’s amazing progress. If you’re sharing them on social media, don’t forget to tag us on Facebook & Instagram.