Davina’s Swim House Policies & Procedures


  • Payment is due in full upon registration .

Withdrawal and Cancellation

  • No refunds will be given due to closures initiated by Davina’s Swim House or Governmental agencies. Davina’s Swim House reserves the right to extend the session or credit your account.
  • No refunds for cancelling classes, if approved, cancellation a credit will be applied to your account.
  • An administration fee of $50 will be charged on any refund that is done prior to 2 weeks of beginning your session block. If you cancel your session of swimming within the 2 weeks- 1 week before your session half the amount of the lesson fee will be charged. If cancellation of your session is within 1 week of the start you forfeit the entire fee.

Illness Policy

To ensure DSH maintains a healthy environment for swimmers and staff, we request you or your swimmer do not attend programs if demonstrating signs of illness (fever, cough or any other COVID symptoms). Contact the On The Go Coordinator to notify of absence and make-up lessons can be reschedule when healthy.   DSH will follow all guidelines and recommendations from the Ontario Ministry of Health.  If you are demonstrating signs of Covid-19, Davina’s Swim House reserves the right to ask you to leave the premises.  A make-up lesson will be scheduled.

Make-Up Lessons

  • Notice must be received in writing or a phone call 24 hours prior to the start of the missed class to qualify for a make-up lesson/credit on account. If the cancellation is within the 24 hour period the lesson is lost and not refundable.
  • There will be no credits or refunds for missed classes.

Pool Chemistry and Cleanliness

Pool chemistry and cleanliness are requirements for our instructors to teach at your pool. A well balanced and maintained pool ensures that no bacteria, pathogens, viruses or germs are able to grow or live in the water. Your pool water also must be clear and not green due to algae. It should be skimmed and kept clean of all possible plants, insects and animals. Our instructors should be able to see the bottom of the deep end. Davina’s Swim House instructors reserves the right to cancel if pool is not clean. Proper chemicals balance range: Chlorine 1.0-5.0, PH 7.2-7.8 and alkalinity 80-120ppm

Inclement Weather

In the event of inclement weather, our instructors will reach out to you to cancel lessons. Only in the event of a thunderstorm or heavy rain where bottom of pool cannot be clearly seen. will lessons be cancelled and rescheduled. Lessons will still run through rain and cloudy days.


  • Parents/guardians may take photos of their child during lessons. Only your child is permitted to be in the photo.
  • Staff reserve the right to view photos if there is a concern.
  • You accept that you or your child may be pictured/photographed by an assigned member of Davina’s Swim House staff and such material can be used by Davina’s Swim House. If you do not want your child to be photographed, please notify the office. Notice will be given and individual permission will be asked before any photography commences.


I consent to receiving email communications from Davina’s Swim House regarding my current programs, closures, upcoming programs, receipts, etc. Davina’s Swim House respects your privacy and will not share your email address with others. Davina’s Swim House will not send you Spam or Junk email.


Releases Swim 4 Me Inc. and all of its associated companies, including but not limited to Davina’s Swim House and all affiliates, successors, directors and officers and heirs thereof, and/or the facility at which the student(s) attend lessons and/or events from all claims and liabilities whatsoever arising from participation in or attendance at one or more of Davina’s Swim House current or future programs by the undersigned, the undersigned’s child(ren) or any associated spectator(s). I acknowledge, personally and on behalf of any minor child, the existence of known and potential unknown risks, which may include but are not limited to serious injury, including permanent disability and death, social and economic loss and the possibility of contracting an illness, including but not limited to COVID-19, as a result of participating in swimming lessons or any activity organized by or associated with Davina’s Swim House.


If more than 1 child is in a lesson who is a non-swimmer we ask for an adult to be present.

Max 3 kids at one time, if you have 4 or more you can split the time. We charge by time, not participants.