Davina’s Swim House Policies & Procedures

DAVINA’S SWIM HOUSE AGREEMENT

Registration

• The balance for closest upcoming session is due upon registration. Future sessions are due by Visa, MasterCard or debit, payable on the designated date to be determined by Davina’s Swim House.
• Any unpaid balance after the designated date may be subject to a late payment fee of $10.00 per swimmer, per day.
• Payment is due in full upon registration after the designated balance collection date.
• All registration must be done by e-mail, online, or in person.
• If you withdraw from a session and then later re-register, we can not guarantee availability for your original time slot.
• Any declined credit card payment may be subject to an administrative charge of $25.00. The replacement payment must be by way of cash, debit or a valid credit card payment.

Withdrawal and Cancellation

• Families who wish to cancel their enrollment prior to the program’s first lesson, can do so and receive a refund.
• Students who withdraw after the first lesson are eligible for a monetary credit for the lessons remaining in their account to be used anytime in the future by any family member.
• No Refunds will be issued after the first lesson. 
• An administration fee of $25 will be charged on any refund back to a debit or credit card.
•  In the event of a closure initiated by Davina’s Swim House or Governmental agencies, Davina’s Swim House reserves the right to extend the session or apply a credit to the swimmer’s account. No refunds will be given.
• Credits are non-refundable. They can be transferred between DSH accounts. 

Illness Policy

To ensure DSH maintains a healthy environment for swimmers and staff, we request you or your swimmer do not attend programs if demonstrating signs of illness (fever, cough or any other COVID symptoms). DSH will follow all guidelines and recommendations from the Ontario Ministry of Health. If you are demonstrating signs of illness, Davina’s Swim House reserves the right to ask you to leave the premises.

Missed Classes

DSH does not offer make-up lessons. There will be no credits or refunds for missed classes by participants.

Change rooms and personal belongings

• Our Marlee and Carluke locations have gender-neutral change rooms.  Gender-neutral change rooms require participants to change in changing stalls with no nudity in showers or open areas.
• Our TDSB pools require children ages 7 and above must use their gender-specific change-room. Adults must follow the same protocol.
• Showers and change cubicles work on a first-come-first-served basis. They may not be reserved.
• No belongings may be left unattended in changing stalls, or staff may remove them.
• We are not responsible for lost or stolen articles in our facilities or parking lots. Any belongings left at any of our facilities will be placed in the lost & found bin for 1 week before being disposed of.

Swim Diapers

In our effort to prioritize clean water and minimize pool closures, we must ensure that our swimmers that are not toilet trained (or in the process) have an added layer of safety.

Any swimmer 2 years of age or under, or who is not fully potty trained is REQUIRED to wear a 2-layered swim diaper with a snug fit around the legs and waist. The first layer can be any reusable or disposable swim diaper. The second layer, which goes over the first one, must be a reusable, neoprene swim diaper, such as a Happy Nappy Swim Diaper.

A recognized brand used by many swim schools in Canada, the US, and the UK, the Happy Nappies are designed to move with your little swimmer as they kick and splash, with no gaping, and forming a secure seal that acts as a balloon to catch any mess that your little one might accidentally make in the pool, they come in a variety of colours and patterns and you can buy them at our Carluke and Marlee locations.

Photography

• Parents/guardians may take photos of their child during lessons. Only your child is permitted to be in the photo.
• Staff reserve the right to view photos if there is a concern.
• You accept that you or your child may be pictured/photographed by an assigned member of Davina’s Swim House staff and such material can be used by Davina’s Swim House. If you do not want your child to be photographed, please notify the office. Notice will be given and individual permission will be asked before any photography commences.

Emails

I consent to receiving email communications from Davina’s Swim House regarding my current programs, closures, upcoming programs, receipts, etc. Davina’s Swim House respects your privacy and will not share your email address with others. Davina’s Swim House will not send you Spam or Junk email.

Release

Releases Swim 4 Me Inc. and all of its associated companies, including but not limited to Davina’s Swim House and all affiliates, successors, directors and officers and heirs thereof, and/or the facility at which the student(s) attend lessons and/or events from all claims and liabilities whatsoever arising from participation in or attendance at one or more of Davina’s Swim House current or future programs by the undersigned, the undersigned’s child(ren) or any associated spectator(s).  I acknowledge, personally and on behalf of any minor child, the existence of known and potential unknown risks, which may include but are not limited to serious injury, including permanent disability and death, social and economic loss and the possibility of contracting illness, including but not limited to COVID-19, as a result of participating in swimming lessons or any activity organized by or associated with Davina’s Swim House.